Security & privacy
Two-factor sign-in, devices, password, data export and deleting your account.
- How does two-factor sign-in work and what do I do if I lose my phone?Two-factor sign-in is required at tiaki: in addition to your password, you enter a 6-digit code from an authenticator app. If your phone is gone, you sign in with one of your recovery codes.
- Why do I have to confirm my sign-in by email?If you sign in on a device tiaki doesn’t know yet, you’ll get an email “Ist das deine Anmeldung?” (Is this your sign-in?). Tap “Anmeldung prüfen” (Check sign-in) and then “Ja, das war ich” (Yes, that was me) – after that, the device is known.
- How do I delete my tiaki account?Under “Einstellungen” (Settings) → “Konto” (Account), tap “Konto löschen …” (Delete account …) and confirm with your email address and the current code from your authenticator app. The account is gone immediately – this can’t be undone.
- How do I sign out on other devices?Under “Einstellungen” (Settings) → “Sicherheit” (Security), tap “Überall sonst abmelden” (Sign out everywhere else). You remove individual known devices there with “Vergessen” (Forget) – they’ll need the email link again at their next sign-in.
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