Why do I have to confirm my sign-in by email?
If you sign in on a device tiaki doesn’t know yet, you’ll get an email “Ist das deine Anmeldung?” (Is this your sign-in?). Tap “Anmeldung prüfen” (Check sign-in) and then “Ja, das war ich” (Yes, that was me) – after that, the device is known.
On this page
For your security, tiaki double-checks by email after your password and code when you sign in on an unknown device. Every now and then, we also ask at random on known devices.
Step by step
- Sign in as usual. Instead of the home page, Bestätige kurz per E-Mail (Quickly confirm by email) appears.
- Open the email “tiaki: Ist das deine Anmeldung?” (tiaki: Is this your sign-in?). It shows the time, device and IP address of the sign-in.
- Tap Anmeldung prüfen (Check sign-in). This also works on another device, for example your phone.
- Tap Ja, das war ich (Yes, that was me).
- The waiting window continues on its own. If it doesn’t, tap Ich habe bestätigt – weiter (I’ve confirmed – continue) there.
- If you’re still signed in on other devices, tiaki asks whether you want to sign out there: Ja, dort abmelden (Yes, sign out there) or Nein, angemeldet lassen (No, keep me signed in).
Note: The link is valid for 15 minutes and only once. After that, the device is known and you usually won’t need the link there again.
Important: If that wasn’t you, tap Nein, das war ich nicht (No, that wasn’t me). tiaki then stops the sign-in. In that case, someone knows your password and your second factor – contact us right away via Ask a question in the Help Center.
Not working?
- “Noch nicht bestätigt.” (Not confirmed yet.) – First open the email, tap Anmeldung prüfen and then Ja, das war ich.
- “Dieser Link gilt nicht mehr.” (This link is no longer valid.) – The 15 minutes are up or the link has already been used. Just sign in again.
- Didn’t get an email? Check your spam folder.
- You have to confirm every time? If your browser deletes its data (cookies) when it closes, tiaki won’t recognize the device again.
- Still stuck? Ask us via Ask a question in the Help Center.
Related articles
- How do I sign in to tiaki?At app.tiaki.de/anmelden, you enter your email address, your password and the code from your authenticator app, one after the other. On a new device, you also confirm the sign-in by email.
- How do I sign out on other devices?Under “Einstellungen” (Settings) → “Sicherheit” (Security), tap “Überall sonst abmelden” (Sign out everywhere else). You remove individual known devices there with “Vergessen” (Forget) – they’ll need the email link again at their next sign-in.
- How does two-factor sign-in work and what do I do if I lose my phone?Two-factor sign-in is required at tiaki: in addition to your password, you enter a 6-digit code from an authenticator app. If your phone is gone, you sign in with one of your recovery codes.