How do I delete my tiaki account?
Under “Einstellungen” (Settings) → “Konto” (Account), tap “Konto löschen …” (Delete account …) and confirm with your email address and the current code from your authenticator app. The account is gone immediately – this can’t be undone.
You can delete your account yourself at any time. Beforehand, tiaki shows you exactly what will happen.
Step by step
- Open Einstellungen (Settings) (computer: click your name at the bottom of the sidebar; phone: Mehr (More)) and choose Konto (Account).
- Read what will be deleted and which workspaces are affected.
- Tap Konto löschen … (Delete account …).
- To confirm, type in your email address and enter the current Bestätigungscode (Confirmation code) from your authenticator app.
- Tap Endgültig löschen (Delete permanently). If you’d rather stay after all, tap Behalten (Keep).
What happens when you delete?
- Among other things, your workspaces, posts, files, inbox, contacts, bio and landing pages, short links, workflows, devices and your profile are deleted.
- tiaki disconnects all networks and revokes access at Meta and Google. Your posts on the networks themselves stay there.
- Invoices and the billing address are kept for ten years because German tax law requires it.
- Your email address is on hold for 30 days. During that time, it can’t be used for a new sign-up.
- Other people’s workspaces you’re a member of remain – you just leave them.
- If your free trial is still running, it ends immediately. There are no costs.
- You’ll get a confirmation by email.
Important: If a team works with you in your workspace, the workspace is deleted too. Your members’ accounts remain. If someone should keep the workspace going, ask us beforehand via Ask a question in the Help Center.
Not working?
- “Dein Vertrag läuft bis …” (Your contract runs until …) – First cancel your plan under Tarif & Preise (Plans & pricing). Once the contract has ended, you can delete your account.
- “Im Workspace … gibt es einen weiteren Inhaber.” (There’s another owner in workspace ….) – Then we’ll work out together who keeps the workspace going. Ask us via Ask a question in the Help Center.
- “Die E-Mail-Adresse stimmt nicht …” (The email address doesn’t match …) – Type exactly the address you sign in with.
- Code rejected? Use the current 6-digit code from your authenticator app.
Related articles
- How does two-factor sign-in work and what do I do if I lose my phone?Two-factor sign-in is required at tiaki: in addition to your password, you enter a 6-digit code from an authenticator app. If your phone is gone, you sign in with one of your recovery codes.
- How do I sign out on other devices?Under “Einstellungen” (Settings) → “Sicherheit” (Security), tap “Überall sonst abmelden” (Sign out everywhere else). You remove individual known devices there with “Vergessen” (Forget) – they’ll need the email link again at their next sign-in.