How do you cancel your plan or an add-on?

Every plan and every add-on renews automatically. With tiaki, canceling means switching off that renewal. You can do it anytime with a few taps.

Step by step

1. In the sidebar, under Dein Tarif (Your plan), open Rechnungen & Abrechnung (Invoices & billing).
2. Under Dein Vertrag (Your contract), you’ll see your plan with a toggle. Below it, it says “Verlängert sich automatisch – nächste Abbuchung am …” (Renews automatically – next charge on …).
3. Switch it off and tap Speichern (Save) below.
4. tiaki confirms: “Automatische Verlängerung ist aus. Dein Tarif läuft bis …” (Automatic renewal is off. Your plan runs until …).
5. For an add-on, do the same with the add-on’s toggle. It runs until the end of the paid month; after that, nothing more is charged.

What happens after it ends?

• Your tiaki pauses: you can view everything, but nothing is published or fetched.
• As a paying customer, we keep your setup ready for you for 90 days and remind you by email beforehand.
• After that, the content is deleted. Your account, billing details, invoices, workspace names and company profile remain.
• If you choose a plan again before then, everything is back right away.

Not working?

• You don’t see a toggle: Only the main user who owns the account manages the plan and renewal. As a manager, you only see the contract, invoices and billing details here.
• Want to delete your account too? That’s a separate step under Einstellungen (Settings) – canceling alone doesn’t delete anything right away.
• Still stuck? Ask us via Ask a question in the Help Center.