Where do you find your invoices and how do you change your payment method?

Invoices, billing details and payment method apply to every workspace you run as owner. Invoices are also sent by email to your account’s address.

Downloading an invoice

1. In the sidebar, open Rechnungen & Abrechnung (Invoices & billing).
2. Under Rechnungen (Invoices), you’ll see every invoice with number, amount, period and status: bezahlt (paid), nicht abgebucht (not charged) or erstattet (refunded).
3. Tap PDF on the right. The invoice opens in a new window.

Changing your billing details

1. Under Rechnungsdaten (Billing details), enter your company or name, street, ZIP code, city and, optionally, your USt-IdNr. (VAT ID).
2. Tap Rechnungsdaten speichern (Save billing details) at the bottom. Changes apply from the next invoice on.

Changing your payment method

1. Under Zahlungsart (Payment method), you’ll see which payment method is used for the monthly charge.
2. Tap Zahlungsart ändern (Change payment method). You enter the new details on the secure page of our payment provider Stripe – tiaki never sees your card or bank details.
3. Back in tiaki, it says: “Zahlungsart übernommen.” (Payment method saved.) The display updates as soon as Stripe confirms it.

Not working?

• You don’t see a payment method: Only the main user who owns the account manages it. As a manager, you download invoices and keep the billing details up to date.
• “Noch keine Zahlungsart hinterlegt” (No payment method saved yet): It’s saved with your first payment, i.e. when you choose a plan.
• An invoice has no “PDF” button: There’s no invoice for payments that weren’t charged. If it says “Rechnung folgt” (Invoice to follow), it will be added later – check back in a while.
• “Zahlungen sind gerade nicht möglich” (Payments aren’t possible right now): Try again a little later.
• Still stuck? Ask us via Ask a question in the Help Center.