How do you choose or change your plan?
Open Tarif & Preise (Plans & pricing), choose Monatlich (Monthly) or Jährlich (Annual) and tap the button for the plan you want. Upgrades take effect immediately, downgrades on your billing date.
On this page
A plan applies to all the workspaces you run. You can always see the current prices in the app under Tarif & Preise (Plans & pricing) and at tiaki.de/preise.
Step by step
- In the sidebar, under Dein Tarif (Your plan), open Tarif & Preise.
- At the top, you’ll see your current status and how much you’re using: workspaces, users, active workflows and storage.
- Under Tarife im Vergleich (Plans compared), choose between Monatlich (Monthly) and Jährlich (Annual). Monthly means you pay in advance with no commitment. Annual runs for 12 months, is paid monthly and costs less.
- Tap the button for the plan you want. What it’s called depends on your situation (see below).
- A confirmation appears at the top, for example “Willkommen bei … – ab sofort freigeschaltet.” (Welcome to … – unlocked now.) or “Vorgemerkt: Ab … gilt …” (Scheduled: from … on, … applies).
Which button means what?
- Jetzt … nutzen (Use … now): You don’t have a plan yet (trial or pause). You add your payment method, and your billing date is the day you book.
- Jetzt wechseln (Switch now): a bigger plan. It applies immediately, and you only pay the prorated difference until your next billing date.
- Ab Stichtag wechseln (Switch on billing date): a smaller plan or the same level with a different term. It’s scheduled and applies from your next billing date – with an annual contract, from the end of the term.
Note: If you switch to a smaller plan, nothing is deleted. Files, workspaces and users stay – if you’re over a limit, you just can’t add anything new there. If you have more active workflows than the new plan allows, tiaki pauses them and lets you know with a notification.
Tip: If you just need more storage or more workflows, an add-on is often enough. Under Zusatzpakete (Add-ons), tap Dazubuchen (Add) – available from Premium on and cancelable monthly.
Not working?
- You don’t see “Tarif & Preise”: Only the main user who owns the account manages the plan. As a manager, you only see Rechnungen & Abrechnung (Invoices & billing); as a team member, none of it.
- “Bitte trag zuerst deine Rechnungsdaten ein” (Please enter your billing details first): Fill out the Rechnungsdaten (Billing details) under Rechnungen & Abrechnung and save them, then you can continue right away.
- The button says “vorgemerkt” (scheduled): The switch is already planned and applies from the date shown at the top under your plan.
- More than 50 workspaces or special requirements? Write to us at the bottom under Individuell (Custom) and tap Anfrage senden (Send request).
- Still stuck? Ask us via Ask a question in the Help Center.
Related articles
- What happens when your free trial ends?You try tiaki free for 30 days, with no payment method needed. If you don’t choose a plan afterwards, tiaki pauses – we keep your setup ready for you for 30 days.
- How do you cancel your plan or an add-on?Under Rechnungen & Abrechnung (Invoices & billing), switch off automatic renewal for your plan and tap Speichern (Save). Your plan then runs until the end of the paid period and ends.
- Where do you find your invoices and how do you change your payment method?Everything is under Rechnungen & Abrechnung (Invoices & billing): invoices as PDFs, your billing details and your payment method. Zahlungsart ändern (Change payment method) lets you add a new one.