What do you do when a connection has been disconnected or has expired?

Sometimes tiaki’s access to a network ends – for example, when you change your password, remove access at Google or Meta, or an access token expires. Profile & Netzwerke (Profiles & networks) then shows Fehler (Error) or neu verbinden (reconnect), often with a short reason like “Der Instagram-Zugang ist abgelaufen – bitte neu verbinden.” (Instagram access has expired – please reconnect.)

Step by step

1. In the sidebar, under Netze (Networks), open Profile (Profiles).
2. Find the card for the network in question: Google-Unternehmensprofil (Google Business Profile), Instagram or Facebook & Instagram.
3. Tap Zugang erneuern (Renew access) there.
4. Sign in to the network and allow tiaki access again.
5. For Google or Facebook, choose the same location or Page as before. tiaki then reports “… war schon verbunden – der Zugang wurde erneuert.” (… was already connected – access has been renewed.)

Disconnecting completely

1. Open Profile and tap Trennen (Disconnect) next to the location, the Page or the Instagram account.
2. tiaki deletes its access immediately. For Facebook, access is also revoked at Meta.

Not working?

• “Der Vorgang ist abgelaufen oder gehört zu einem anderen Browser” (The process has expired or belongs to a different browser): Start Zugang erneuern again and stay in the same browser throughout.
• You don’t see a button: Only owners and managers can renew and disconnect. Team members only see whether the connection is working.
• Remove Instagram completely: After disconnecting, you can also remove tiaki in Instagram under Settings → “Apps and websites.”
• Still stuck? Ask us via Ask a question in the Help Center.