Why wasn’t your post published?
Open the post – each network shows whether it was published or why it fehlgeschlagen (failed). Fix the cause, save and schedule the post again.
On this page
If publishing doesn’t work, tiaki automatically tries twice more. Only then is the post considered failed, and you get the notification “Beitrag konnte nicht veröffentlicht werden” (Post could not be published) or “Beitrag teilweise veröffentlicht” (Post partially published).
Step by step
- Open Beiträge (Posts) and choose Veröffentlicht (Published) at the top. Posts with Fehler (Error) and Teilweise veröffentlicht (Partially published) are listed there too.
- Tap the post. At the bottom, you’ll see the status for each profile: wartet (waiting), wird gesendet (sending), veröffentlicht (published) or fehlgeschlagen (failed) – with the reason next to it.
- Fix the cause (see below) and adjust the post if needed.
- Tap Speichern (Save). A post with Fehler turns back into a draft.
- Choose a new time via Zeitpunkt (Time) and tap Planen (Schedule) – or Zur Freigabe (Submit for approval).
Note: If it says Teilweise veröffentlicht, the post is already live on the other networks and can no longer be changed. Create a new post just for the missing profile – otherwise it will appear twice.
Common reasons
- “Instagram braucht ein Bild – bitte eines wählen und neu planen.” (Instagram needs an image – please choose one and reschedule.) Instagram doesn’t accept text-only posts. Add an image.
- “Instagram nimmt dieses Bild nicht an …” (Instagram won’t accept this image …) Choose a JPEG or PNG image.
- “Profil ist nicht mehr verbunden.” (Profile is no longer connected.) or an error from the network: The access has expired or was disconnected. Renew it – see Renew a connection.
- The post is waiting for approval: An owner or manager has to approve it under Zur Freigabe (For approval) first.
- Your tiaki is paused: Nothing is published during the pause. Once you choose a plan, posts whose time fell into the pause are back in your Entwürfe (Drafts).
Not working?
- The post is still under “Geplant” (Scheduled) even though the time has passed: Wait a few minutes – after an error, tiaki tries again after 5 and after 30 minutes.
- Still stuck? Ask us via Ask a question in the Help Center and include the error text shown next to the profile.
Related articles
- What if uploading a file or image doesn’t work?Usually the file is too large, the storage is full or the connection dropped briefly. The message on the upload tells you what’s going on – often it’s enough to reload the page and try again.
- What if tiaki doesn’t load properly or a button doesn’t respond?Reload the page – that fixes most cases. If it doesn’t help, check your internet connection, update your browser and try turning off ad blockers for app.tiaki.de.
- What if no email or code from tiaki arrives?First, check your spam folder for emails from no-reply@tiaki.de. When signing up, you can request a new code after one minute with Neuen Code senden (Send new code).